Sitepak offers a variety of services that appeal to service providers offering VoIP services.

Easy integration

OHC uses service drivers (adapters) to incorporate the various datacenter services. These service drivers interact with the VoIP solution, integrating initial provisioning of the service as well as ongoing requests against the service. OHC uses these service drivers to expose the VoIP service as a web service, allowing for further integration with external OSS/BSS solutions. As the VoIP market continues to grow, service providers must have an edge in order to remain competitive. Cutting support costs is a necessity. OHC provides support reps with tools to automatically provision and make modifications to VoIP services. Support reps can diagnose problems using OHC's service checking tools and make changes to the service to correct them without escalating the issue to higher-paid service administrators. When a problem is beyond the capabilities of the service rep to solve, with a single click he can send an email to the service administrator that will contain detailed symptoms of the problem. OHC ensures that the proper tools are always in the hands of the people who need them. This philosophy also extends to the tools that OHC provides to the end users of the VoIP service. OHC provides self-management tools to the end user that allow them to make modifications to their all their services without requiring intervention from service reps. This greatly reduces support costs.

VoIP Resellers

Resellers are an essential component to increasing market share. With OHC, resellers are free to customize the packages that they offer to their end-users as well as the look and feel of the enduser interface. This provides a way for them to distinguish themselves from other resellers using the same services. The OHC tools allow them to easily manage their own customers. VoIP is not the only service that OHC enriches. OHC integrates with many different services such as hosted and ASP services and can easily manage all datacenters owned by the same company. All of these services are integrated into a single interface for the datacenter, service rep, and end user. OHC reduces the management complexity as the service provider adds new services to its offering. New services can rapidly be integrated by writing new service drivers for them. End users benefit from single sign-on and a consistent self-management interface. Service reps benefit from a single interface to add, remove, manage, and diagnose all services in a single
interface.